Shipping & Returns

Shipping

If your order contains “Preorder” items, your order will ship as soon as these items become available. Please check back at the Stronghold Games store or the main Stronghold Games website for information on when “Pre-Orders” will be shipping.

Otherwise, please note that we ship once per week, normally via Fedex Ground within the USA or USPS to Canada and Mexico.  Please allow appropriate time for us to receive, process, and fulfill your order. Your order should ship within the next few business days.

Shipping from our store is currently limited to North America  (USA, Canada, and Mexico).

We apologize to our friends in Europe, Asia, South America, and Australia.  Shipping to these locations is so expensive that the cost of shipping will exceed the price of the game, so it is not worthwhile to our customers to ship to these locations.  Please do note that Stronghold Games has worldwide distribution through normal distribution channels, so customers in these regions can contact their friendly local or online game store to purchase any of Stronghold Games’ products!

In all cases, we encourage our customers to visit their friendly local or online game stores. Ask them to “Please order STRONGHOLD GAMES products!” Stronghold Games has worldwide distribution, so all game stores can carry our products if they ask their local distributors about Stronghold Games!

Therefore, local stores in North America, South America, Europe, Asia, and Australia should have no problem receiving our games from their local distributors. Simply ask your retailer to order Stronghold Games products from their distributors, and then you will be able to purchase our games in your local area. Help us to ensure that Stronghold Games products make it to your country and your city! Tell your local or online game stores that you want to purchase the products of STRONGHOLD GAMES!

A note regarding Canadian orders: Before we ship, a special discount on the purchase price will be applied to your order, such that the purchase price of your order will total $18. The remainder of the amount you have paid is an additional part of the shipping charge, which we regard as the handling charge. This change is made on our end, after your purchase is completed and paid, and will result in a declared value of $18 on your shipment, up to reasonable limits. The net amount that you paid to us will remain the same. If you have any questions with regard to this, please do not hesitate to contact us.  All non-USA customers are responsible for any taxes/duties that are charged to them on their shipment.

General note: All shipments are made from our warehouse in Norcross, GA USA. Stronghold Games maintains no physical presence in any other location.

Stronghold Games is a Delaware USA Limited Liability Company.

Returns

If your merchandise arrives damaged, please report this to us within 3 business days of receipt so that we may replace it.

If upon opening your game you find that it has missing or damaged internal components, please report this to us as soon as possible, so that we can replace these components.

Products that are 100% unopened and 100% undamaged may be returned to us for a refund of the purchase price only. No shipping charges will be refunded, and you are responsible for shipping the product back to us at your cost and in undamaged and unopened condition. Before shipping, please contact us to receive instructions on how to ship and where to ship the product.