Missing/Damaged Parts

Human beings (and machines) make mistakes sometimes.  Sadly, games involve humans (and machines) on many levels, and therefore upon opening a new/shrink-wrapped product from Stronghold Games, there could be a missing part or a part that is damaged and affects the game play.  We will individually address each request for missing and damaged game parts that comes to us.  The below are guidelines only to get the process moving when you need to place a request.

Missing or Damaged Parts

If you have a newly-purchased/shrink-wrapped Stronghold Games’ product, which was missing parts or had damaged parts when initially opened, please do the following:

  1. Email Customer Service at:  info AT StrongholdGames DOT com
  2. Attach a copy of your Retail Receipt for the game to the email.  We need a receipt, please.
  3. Include your mailing address.
  4. If there is a damaged part, attach a photo of the damaged part(s).
  5. We may ask for additional information and additional photos upon review of what you send.  Sorry in advance.

Note:  The receipt must be from a purchase from a Retailer, and the purchase must have occurred within the last 6 months.

Lost Parts

We do not normally stock, provide, or sell replacement parts for games.  The amount of time it takes to handle such requests, plus the expense to do so, doesn’t make it worthwhile economically or otherwise.

Occasionally, we can make an exception to this IF we have the parts readily available (we just don’t have parts for the 100+ games/expansions we have in print) AND you are willing to pay for the replacement pieces, the postage cost, the padded envelope, and someone to actually do the work (yeah, there is a lot to getting out replacements).  If so, you can email us at the customer service email address, and we can discuss this.  Be prepared to pay a fair amount for this, per the above process required.

 

Customer Service email:  info AT StrongholdGames DOT com